Refund policy
Return & Refund Policy
Last Updated: October 2025
Store: Nite Arcade
Contact Email: info.nitearcade@gmail.com
Website: https://nitearcade.com
1. Returns and Refunds
At Nite Arcade, we want you to have a satisfying shopping experience.
If for any reason you’re not completely happy with your order, you may request a return or refund under the following conditions.
2. Requirements to Request a Return
To process your return request, the following conditions must be met:
You must contact us first at:
📧 info.nitearcade@gmail.com
The request must be made within 90 calendar days from the date of delivery.
The product must be:
- Unused and in its original condition.
- Complete with all original packaging (if applicable).
- Free of physical damage or signs of misuse.
Returns will not be accepted for products damaged due to improper use, incorrect installation, or accidents caused by the customer.
3. Return Process
Once you contact us:
- We’ll provide detailed instructions on how to send the item back.
- After we receive and inspect the product, we’ll notify you by email whether your return has been approved or denied.
If approved, your refund will be processed to the original payment method within 5–10 business days.
4. Defective or Damaged Products
If your product arrives damaged, defective, or incomplete, you must notify us within 3 days of receiving it.
Please include photos or videos of the product and packaging so we can properly assess the issue.
In these cases, you can choose between:
- A free replacement shipment, or
- A full refund of the amount paid.
5. Non-Returnable Products
We do not accept returns for products that:
- Show visible signs of use.
- Have been altered, tampered with, or damaged by the customer.
- Are missing their original packaging.
- Were purchased during a special promotion or clearance sale, unless defective upon arrival.
6. Return Shipping Costs
Return shipping costs are the responsibility of the customer, unless the return is due to an error by Nite Arcade (e.g., wrong, damaged, or defective item).
7. Contact
To start your return process or if you have any questions, please contact us at:
📩 info.nitearcade@gmail.com
Our support team will respond within 24–48 business hours.
💬 At Nite Arcade, we want you to shop with confidence.
If something doesn’t go as expected, we’re here to help and make it right — no hassle, no stress. 🎮